Computer Aided Dispatch (CAD)

Keystone’s Computer Aided Dispatch (CAD) system is a comprehensive dispatching software application specifically designed for local and county public safety agencies. The system provides complete event tracking from original call to closed status. An automatic stamp logs the date, time and operator ID for every transaction in the system. Offering unlimited features, Keystone’s CAD system provides the ideal software application for all of your dispatching needs.

When searching for a computer aided dispatch solution, one of the most important features to consider is versatility. Keystone understands that every agency operates differently, and that no one way is the ‘right’ way. That’s why all of the K.O.P.S. applications are designed to be extremely flexible and are able to support multi-agency, multi-jurisdictional and single agency communication centers. CAD can be easily modified to fit the specific and/or changing needs of public safety agencies. Keystone’s software is release controlled, meaning the functionality one customer requires is made available to our entire customer base. Keystone believes in helping our customers learn how other agencies operate so they can make the most informed decisions about best practices for their agency’s needs.

Another important quality a CAD system should have is a solid reporting system. A set of standardized management and statistical reports, as well as reference listings of on-line support files are included. As with all features, any reports that are customized for a specific client are made available to all other customers. All K.O.P.S. products utilize a powerful RDBMS as its underlying data base, which offers an easy-to-use ad hoc query tool capable of accessing all files in an application. This query functionality makes almost any type of report available without additional programming.

Application Features

  • Multiple Monitor/Split Screen Option
  • Automated Background Searches
  • Automatic Date/Time Stamping
  • 'Hot-file’ Back-up Routines
  • On-line Messaging System
  • Automatic Geobase Verification
  • On-line Rolodex Files
  • Variable Overdue Timers
  • Unit/Station/Hospital Recommendations
  • Daily/Master Coverage Plans
  • Hazardous Address Files
  • Complete Hard Copy Logs
  • SARA Data Base Files
  • Ten Level Run Cards
  • Full Audit Trails
  • Premise Histories
  • Station Printing
  • Synchronized Clock Interface
  • Station Toning Interface
  • Ambulance Company Interface
  • Command Line or Pre-Formatted Screens
  • Certified Interface with Fire, Medical and Police ProQA
  • MDT/Laptop Interface
  • NCIC/SCIC Interface
  • CAMEO/HAZMAT Interface
  • Medical Priorities Interface
  • Status Mapping Interface
  • Alpha Pager Interface
  • Alarm Panel Interface
  • E-911 Interface
  • AVL Interface
  • On-line Officer/Unit Logs

Medical Priorities

Medical Priorities provides dispatchers with the Medical Priority Dispatch System (MPDS™ ), which offers time-critical medical instructions to a caller, helping to preserve life until medical personnel arrive on the scene. When an emergency call enters the CAD system, the call information is transferred electronically to the MPDS™ software. Dispatch recommendations are transferred back to CAD so that appropriate units may be put enroute. Post-dispatch and pre-arrival instructions are determined using surveys included in the MPDS™ package. A manual flip-card system offering these protocols is also available.

Station Toning

Station Toning connects CAD to station toning equipment, such as Zetron™ Model 26. This toning interface sends the appropriate activation codes to a radio encoder which opens station pagers and sounds alert tones so that units and stations may be dispatched. This prevents the dispatcher from having to manually alert stations.

Telecommunication's Device for the Deaf

The TDD Interface connects CAD to TDD equipment, such as the Zetron Model 3030. This TDD interface allows the dispatcher to communicate directly with hearing impaired callers from CAD.

NCIC / SCIC

NCIC / SCIC enables communication between CAD or RMS systems and State and National Crime Data Bases. All driver’s license, vehicle registration and warrant checks entered into the system are automatically transferred to the State Crime Information Center and the National Crime Information Center computers for processing. This prevents the dispatcher/user from having to enter this information into two separate computers. A response is sent back to the CAD or RMS system with any pertinent data.

E-911

E-911 is an interface that connects an Enhanced 911 system to the CAD system. As the call taker or dispatcher answers emergency calls, CAD receives automatic caller location (ALI) and phone number information (ANI) from the E-911 system. Using a ‘hot-key’ command, the CAD application automatically fills out the call taker’s entry screen with the incoming data. The ANI / ALI data may also be transferred to a Status Mapping system, which automatically zooms to the caller’s location.

MDT / Laptop

MDT / Laptop electronically connects CAD or RMS software with Mobile Data Terminals (MDTs) or laptop computers installed in public safety vehicles. Officers communicate with dispatch by pressing the appropriate status change buttons or typing messages directly into the MDT / laptop, thus eliminating voice over radio transmissions. Officers may also create self-initiated calls or query state and local computer systems about information on warrants, vehicle registrations and driver’s licenses.

Status Mapping / KeyMap

Status Mapping / KeyMap connects a high-end Geographic Information System (GIS) with the CAD system. The interface captures, stores, retrieves and geographically maps incident and unit locations in real-time.

Alpha Pager

Alpha Pager allows CAD to automatically page an individual or group of people, depending on the personnel required for a specific incident.

Automatic Vehicle Locator

Automatic Vehicle Locator (AVL) is generally used with a status mapping system. The AVL itself is a transmitter that is placed in or on public safety vehicles. Radio signals pick-up the location of the transmitter and transfer this information to the mapping system where the unit can be monitored.

Synchronized Clock

Synchronized Clock was specifically designed to connect the CAD system to accurate and reliable master clock technology. Synchronized Clock derives legally traceable time from the atomic time standard at the National Institute of Standards and Technology via their WWVB radio broadcast. Synchronized Clock is used in emergency dispatch centers with radio consoles, voice loggers and CAD systems.

Alarm Panel

Alarm Panel is similar to the E-911 interface in its functionality. A digitizer is connected to the CAD system. When an alarm is activated, the digitizer is notified and, in turn, sends a message to CAD. The operator looks at the message and can start a call for service which will load all applicable data into the event entry screen.

KeyData / Data Sharing

KeyData / Data Sharing is a process that enables data to be extracted from the KOPS database and supports input into SQL and Access databases for manipulation by users in a real-time environment.